1. Overview
At Our Store, we aim to get your order to you quickly, safely and discreetly. This Shipping Policy explains where we deliver, how much delivery costs, how long it takes, and what happens if something goes wrong. By placing an order with us, you agree to this policy.
2. Where We Deliver
We currently deliver to addresses within the United Kingdom. We do not ship internationally at this time. We cannot deliver to PO Boxes or to addresses we are unable to verify. Please make sure your delivery address is complete and correct, as we cannot be responsible for orders sent to an incorrect address provided by the customer.
3. Processing and Dispatch Times
Orders placed before 4PM on a working day (Monday to Friday) are normally dispatched the same day, ready for next-day delivery. Orders placed after 4PM, at weekends or on bank holidays are dispatched on the next working day. During busy periods or sales, dispatch may take a little longer, and we will let you know if there is a delay. Orders may be held until payment, age verification and business checks are complete.
4. Delivery Options and Costs
Delivery costs are shown at checkout before you pay. Prices may differ for remote areas such as the Scottish Highlands, Northern Ireland and the Channel Islands, and delivery to these areas may take longer.
5. Delivery Times Are Estimates
Delivery times start from the day your order is dispatched, not the day it is placed. They are estimates and not guaranteed. Delays can be caused by couriers, weather, strikes, peak seasons or events outside our control. We are not liable for delays of this kind, but we will always try to help and keep you updated.
6. Age Verification on Delivery
Because we sell age-restricted products, our parcels are for adults aged 18 and over only. The courier may ask for proof of age on delivery, and a person under 18 cannot accept the parcel. If nobody over 18 is available, or age cannot be confirmed, the delivery may be refused and the parcel returned to us. In this case, we may charge for redelivery or deduct return costs from any refund.
7. Tracking Your Order
Once your order is dispatched, we will email you a confirmation with a tracking number and a link to follow your parcel. If you have not received this email, please check your spam folder, then contact us.
8. Packaging
We pack all orders securely and discreetly. Packaging does not show the contents of the parcel, and we do not display any product details on the outside. Please inspect your parcel when it arrives. If the outer box is badly damaged, tell the courier and take photos before opening it.
9. Missed Deliveries
If you are not in when the courier delivers, they will normally leave a card or try again, or leave the parcel at a collection point. Please follow the courier’s instructions to arrange redelivery or collection. If a parcel is returned to us because it was not collected or the address was wrong, we may charge extra for redelivery.
10. Damaged, Missing or Lost Parcels
If your parcel arrives damaged or items are missing, contact us within 48 hours of delivery with your order number and photos. If your parcel has not arrived within the expected time, please contact us and we will investigate with the courier. We will then send a replacement or issue a refund, as set out in our Refund Policy.
11. Incorrect Address or Changes
If you need to change your delivery address, contact us as soon as possible. We can only change it if the order has not been dispatched yet. Once an order has left our warehouse, we cannot change the address, and extra charges may apply if the courier has to redirect it.
12. Trade and Bulk Orders
Large or wholesale orders may be sent in multiple parcels, or on a pallet, and may have different delivery times and costs. For bulk orders, please contact us for a delivery quote before ordering.